Job Description
Join our dynamic team in Denver with immediate start opportunities! We're urgently hiring motivated Customer Service Representatives to deliver exceptional client experiences. This contract position offers competitive pay, flexible scheduling, and rapid onboarding. Perfect for professionals ready to contribute immediately in a fast-paced environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with efficiency
- Maintain detailed records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Stay updated on product knowledge and company policies
Qualifications
- 1+ years customer service experience
- Strong conflict resolution and communication skills
- Proficiency with Zendesk/Salesforce or similar platforms
- Ability to work independently with minimal supervision
- Flexibility to cover extended hours including weekends
- High school diploma or equivalent required
- Positive attitude under pressure