Job Description
We are urgently hiring dedicated professionals for our Weekend Shift team in Boston, Massachusetts. At Apex Technical Solutions, we pride ourselves on delivering exceptional service and innovative solutions. If you are looking for a role that offers stability, growth, and a generous Sign-On Bonus, we want to hear from you today.
As a Weekend Technical Support Specialist, you will be the first point of contact for our clients, ensuring seamless operations during our peak weekend hours. This is a fantastic opportunity for individuals seeking a reliable schedule with competitive pay.
Why Join Us?
- Sign-On Bonus: Immediate financial incentive for new hires.
- Competitive Pay: Hourly wage with opportunities for overtime.
- Flexible Schedule: Weekends off to enjoy your personal time.
- Growth: Clear career path from Support to Management.
Responsibilities
- Provide high-quality technical support and troubleshooting for client hardware and software issues via phone and email.
- Manage and resolve incoming service tickets efficiently, adhering to SLA standards.
- Document all interactions, resolutions, and customer feedback in the CRM system.
- Collaborate with the onsite engineering team to escalate complex technical problems.
- Maintain a clean and organized workspace to ensure safety and efficiency.
- Conduct basic system diagnostics and perform routine maintenance tasks.
- Stay updated on the latest technology trends and internal procedures.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to lift up to 25 lbs and stand for extended periods.