Job Description
We are urgently hiring Customer Support Specialists for our dynamic team in San Diego, CA. If you are a dedicated professional seeking a weekend shift role with immediate start opportunities, this is your chance to join an industry leader.
At TechSolutions, we pride ourselves on delivering exceptional service. As part of our weekend operations team, you will play a critical role in maintaining our high standards of customer satisfaction while enjoying a flexible schedule. We offer competitive pay, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Immediate openings available for the right candidates.
- Competitive hourly wage ($18 - $24/hr).
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Employee assistance programs and paid time off.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve complex technical issues and customer complaints with patience and professionalism.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Adhere to all company policies, procedures, and compliance standards.
- Contribute to a positive team culture by providing feedback and supporting colleagues.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous customer service experience is a strong plus.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Strong problem-solving abilities and a customer-centric mindset.