Job Description
Are you looking for a rewarding opportunity to join a dynamic team in the heart of Austin? Austin Tech Solutions is currently conducting an urgent hiring drive for our Weekend Support Team. If you thrive in a fast-paced environment and enjoy helping customers solve complex issues, this is your chance to make an impact while enjoying the flexibility of weekend hours.
We are seeking highly motivated individuals to join our support staff, ensuring our clients receive top-tier assistance even when the office is closed. This role is critical to our operations, offering immediate openings for candidates ready to start.
Why Apply?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Weekend Flexibility: Enjoy your weekdays off with reliable weekend income.
- Urgent Start: We are looking to fill positions immediately.
- Growth Opportunities: Potential for full-time conversion for top performers.
Responsibilities
- Provide exceptional technical and customer support during high-traffic weekend periods.
- Resolve customer inquiries via phone, email, and chat with a focus on first-call resolution and high satisfaction.
- Document all interactions and technical issues in our CRM system accurately and efficiently.
- Collaborate with the weekday team to ensure seamless service continuity and knowledge sharing.
- Identify trends in customer feedback and suggest process improvements to enhance the user experience.
- Escalate complex technical issues to senior engineering teams when necessary.
Qualifications
- Previous customer support or technical helpdesk experience is preferred.
- Mandatory Requirement: Must be available to work Friday, Saturday, and Sunday.
- Strong written and verbal communication skills with a customer-centric approach.
- Proficiency in Microsoft Office Suite and basic troubleshooting of software and hardware.
- Austin, TX residency or willingness to commute to our North Austin location is required.
- Ability to work independently and manage time effectively in a remote/hybrid setting.