Job Description
We are looking for a dedicated Technical Support Specialist to join our growing team immediately. This is an urgent hiring opportunity for a proactive problem solver who thrives in a fast-paced environment.
As part of our IT team, you will be the first line of defense for our clients, ensuring seamless technology operations. We offer competitive pay, immediate start dates, and a collaborative culture focused on professional growth.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems reported by end-users efficiently.
- Manage and track IT support tickets through our ticketing system (Zendesk/Jira).
- Install, configure, and maintain computer peripherals and software applications.
- Document technical procedures and maintain accurate knowledge bases.
- Collaborate with senior engineers to escalate complex issues.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent experience).
- Proven experience in troubleshooting hardware and software issues.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work flexible hours including some weekends or evenings.
- CompTIA A+ certification is a plus.