Job Description
Are you a tech-savvy problem solver looking for immediate opportunities in the heart of Boston? We are currently seeking a dynamic Part-Time Technical Support Specialist to join our high-growth team. This is an urgent role for a dedicated professional ready to make an impact.
In this position, you will bridge the gap between our clients and our technical infrastructure, ensuring seamless operations and top-tier service delivery. You will work in a collaborative environment that values innovation, speed, and accuracy.
Responsibilities
- Diagnose and troubleshoot hardware and software issues with precision and speed.
- Manage a high volume of support tickets in our ticketing system.
- Provide clear, step-by-step guidance to non-technical users via chat and email.
- Collaborate with the engineering team to escalate complex issues effectively.
- Maintain detailed documentation of all technical interactions and resolutions.
- Participate in weekly team meetings to discuss technical trends and support improvements.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in a help desk or customer support environment.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends, as needed.
- Proactive attitude and ability to work independently.