Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist! We're urgently expanding our Pittsburgh team and offering a $5,000 sign-on bonus for qualified candidates who start before August 31st. This is your chance to launch your tech career with comprehensive training, mentorship from industry experts, and growth opportunities into cybersecurity or cloud infrastructure roles.
As a cornerstone of our operations, you'll provide critical technical support to our enterprise clients while developing cutting-edge skills in network administration and system troubleshooting. Our collaborative culture values innovation and professional development, making this ideal for recent graduates or career changers ready to excel in the tech industry.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access for enterprise clients
- Install, configure, and maintain hardware/software systems including desktops, servers, and network devices
- Document technical issues and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex network infrastructure projects
- Conduct security audits and implement best practices for data protection
- Train end-users on new technologies and system updates
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs and work in server environments occasionally
- Valid Pennsylvania driver's license for occasional client site visits
- Must pass background check and pre-employment drug screen