Job Description
Are you ready to join a team that values your skills immediately? We are urgently hiring a Part-Time IT Support Specialist to join our dynamic operations in Charlotte, NC. This is a fantastic opportunity for tech-savvy individuals looking for flexible work arrangements without compromising on professional growth.
In this role, you will be the first line of defense for our internal and external clients, ensuring seamless technical operations. We are looking for a proactive problem solver who thrives in a fast-paced environment.
Responsibilities
- Provide tier 1 technical support via phone, email, and in-person assistance to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update IT service tickets in our tracking system to ensure rapid resolution.
- Assist with the deployment of new hardware and software installations.
- Maintain a clean and organized workspace and equipment inventory.
- Collaborate with the senior IT team to improve support processes and documentation.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or related field is a plus.
- Previous experience in a help desk, technical support, or customer service role.
- Strong understanding of Microsoft Office Suite and basic operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during part-time hours.
- Flexibility to work occasional evenings or weekends as needed.