Job Description
Urgent Hiring: Direct Hire Position in New York!
We are seeking motivated individuals to join our dynamic team as Customer Service Representatives. This is a fantastic opportunity for those looking to start a career without prior experience. We provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Direct Hire: Long-term career stability, not just a temporary assignment.
- No Experience Necessary: We train you from the ground up.
- Competitive Pay: $18.00 - $22.00 per hour based on performance.
- Modern Workplace: Located in the heart of Manhattan.
Responsibilities
- Greet and assist customers with inquiries via phone, email, and in-person in a professional and courteous manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our internal database systems.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with team members to improve service processes and achieve daily KPIs.
- Stay up-to-date with company products and policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Strong desire to learn and grow within a corporate environment.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed.
- Ability to work in a fast-paced, high-volume setting.
- Positive attitude and willingness to work flexible shifts.