Job Description
Are you ready for an immediate start with a lucrative sign-on bonus?
We are looking for highly skilled Technical Support Specialists to join our elite team in Chicago, IL. We are currently expanding our weekend operations and offering a $2,000 Sign-On Bonus for qualified candidates who can hit the ground running. This is a high-volume, high-impact role perfect for tech enthusiasts who thrive in fast-paced environments.
In this position, you will be the first line of defense for our enterprise clients, ensuring minimal downtime and maximum satisfaction. If you have a knack for troubleshooting and a flexible schedule, we want to hear from you.
Why Join Us?
- Sign-On Bonus: $2,000 paid upon successful completion of the 90-day probationary period.
- Weekend Premium: Competitive hourly rates with overtime eligibility.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
- Flexible Shifts: Structured weekend schedules to maintain work-life balance.
What You Will Do:
Our team is on a mission to deliver world-class support. Your daily responsibilities will include diagnosing complex technical issues, managing service tickets, and collaborating with cross-functional teams to implement long-term solutions. You will act as a trusted advisor to our clients, ensuring their technical needs are met with precision and speed.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Diagnose complex technical problems and implement immediate resolutions to minimize client downtime.
- Manage and prioritize incoming support tickets within the ticketing system with high accuracy.
- Document all support interactions, resolutions, and customer feedback in detailed logs.
- Escalate critical incidents to senior engineering teams and provide regular status updates.
- Maintain high levels of customer satisfaction (CSAT) and adhere to strict Service Level Agreements (SLAs).
- Conduct routine system checks and preventive maintenance to ensure system stability.
Qualifications
- Associate degree in Computer Science, IT, or equivalent technical certification.
- Minimum of 2 years of experience in IT support, Help Desk, or Customer Service roles.
- Proven ability to troubleshoot Windows, macOS, and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Mandatory availability to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent verbal and written communication skills with a customer-centric mindset.
- Ability to work independently and prioritize tasks in a high-pressure environment.