Job Description
We are urgently hiring a dedicated Night Shift Technical Support Specialist to join our dynamic team in Nashville, TN. If you are looking for a stable career with immediate start opportunities and a competitive night shift differential, this role is perfect for you.
As a key member of our support team, you will ensure our clients receive seamless technical assistance during critical off-hours. We value hard work, integrity, and technical expertise. Don't miss this chance to advance your career with a top-tier employer in Tennessee.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for internal systems and client applications.
- Diagnose and resolve complex hardware and software issues efficiently.
- Log and manage all support tickets within our CRM system with high accuracy.
- Monitor system performance and alert the engineering team to potential outages.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Conduct routine system checks and maintenance during your shift.
Qualifications
- High School Diploma or GED required; Associate degree in IT preferred.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong understanding of Windows, Linux, and networking protocols.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Must be willing and able to work rotating night shifts (6:00 PM - 6:00 AM).
- Reliable internet connection and a home office setup are essential.