Job Description
We are currently seeking an experienced Night Shift Technical Support Specialist to join our growing team in New Orleans, Louisiana. In this role, you will be the first line of defense for our clients, ensuring minimal downtime and maximum efficiency during critical overnight hours.
Our organization offers a dynamic work environment, competitive benefits, and the opportunity to work with cutting-edge technology. If you are looking for an urgent hiring opportunity with a premium employer, apply today.
Key Benefits:
- Competitive hourly wage ($22 - $28/hr)
- Full Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with matching
- Flexible shift schedules
- Professional development opportunities
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including desktops, laptops, printers, and network connectivity.
- Incident Management: Log, track, and manage incoming support tickets using our ticketing system (Zendesk/ServiceNow) with high priority.
- Remote Support: Provide remote assistance to clients across the region, maintaining a professional and empathetic demeanor.
- System Maintenance: Perform routine system updates, patch management, and security checks during off-peak hours.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Team Collaboration: Communicate effectively with day-shift team members to hand over complex cases and ensure continuity of service.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency in Windows and Mac OS environments; familiarity with networking concepts and troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be willing and able to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Problem Solving: Strong analytical skills with a focus on finding root causes and effective solutions.