Job Description
Are you ready to start tomorrow? Global Tech Solutions is currently hiring for immediate openings in our Night Shift Support Team in Atlanta, GA. We are looking for dedicated professionals to join our team and provide top-tier technical assistance to our clients during evening hours.
Join a fast-paced environment where your skills are valued immediately. We offer competitive shift differentials, comprehensive benefits, and a clear path for career growth. If you have a knack for problem-solving and want to start working tonight, this is the opportunity for you.
Why Apply?
- Immediate Start: Onboarding begins as soon as you accept the offer.
- Generous Pay: Earn up to $28/hour with premium night shift rates.
- Flexible Scheduling: Stable night shift schedule (varies by team).
- Remote Options: Hybrid work environment available for qualified candidates.
Responsibilities
- Provide technical support to clients via phone, email, and chat during night hours.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and solutions in the CRM system.
- Escalate complex issues to senior technical leads when necessary.
- Maintain a high level of customer satisfaction and adhere to company service standards.
- Collaborate with cross-functional teams to improve support processes.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong communication skills, both verbal and written.
- Ability to work independently in a night shift environment.
- Basic computer literacy and troubleshooting skills.
- Reliable internet connection and home office setup (for remote roles).