Job Description
Are you looking for a career that offers stability, growth, and a competitive sign-on bonus? Apex Global Solutions is urgently hiring a Night Shift IT Support Specialist to join our dynamic team in Atlanta, Georgia.
We are seeking dedicated professionals to manage our 24/7 support operations. In this role, you will troubleshoot technical issues, support internal employees, and ensure our systems run smoothly during off-peak hours. If you are a self-starter looking for an urgent opening with excellent benefits, apply today!
Why Join Us?
- Sign-On Bonus: Receive a $5,000 sign-on bonus upon successful completion of your training period.
- Night Shift Benefits: Enjoy the peace of mind that comes with a consistent sleep schedule and reduced office traffic.
- Competitive Pay: Base salary ranging from $55,000 to $70,000 depending on experience.
- Modern Benefits: Health, dental, vision, and 401(k) matching available.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Diagnose and resolve complex technical problems for internal staff in a high-volume environment.
- Monitor system performance and alert management to critical issues during the night shift.
- Document all support tickets, resolutions, and technical notes accurately in the knowledge base.
- Collaborate with the Day Shift team to ensure seamless handovers of ongoing projects.
- Maintain a professional and courteous demeanor when communicating with employees.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-3 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite, Windows 10/11, and troubleshooting protocols.
- Ability to work flexible night shift hours (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Must be authorized to work in the United States.