Job Description
Apex Digital Solutions is currently conducting an urgent hiring drive for Night Shift Customer Support Specialists. We are looking for motivated individuals to join our high-impact team in Orlando, FL.
Don't wait—start working tomorrow! We offer immediate onboarding for the right candidates who are ready to hit the ground running. While we have a primary hub in Orlando, we are also supporting operations for clients in Chicago, IL.
Why Join Us?
- Immediate Start: Interviews happening now for tomorrow's shifts.
- Competitive Pay: Earn between $20.00 - $25.00/hour depending on experience.
- Modern Environment: Work in a cutting-edge tech hub with flexible hours.
We are looking for reliable, tech-savvy individuals to provide top-tier support to our clients during the late hours.
Responsibilities
- Provide exceptional 24/7 customer support via phone, email, and live chat.
- Resolve technical inquiries and troubleshoot client issues efficiently.
- Document all interactions and solutions accurately in the CRM system.
- Collaborate with the technical team to escalate and resolve complex issues.
- Ensure 100% compliance with company policies and strict shift schedules.
- Maintain a high level of professionalism during peak night hours.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in a night shift or customer service role is a plus.
- Must be available to start immediately (Start Tomorrow).
- Strong communication skills with a focus on empathy and clarity.
- Reliable internet connection for remote or hybrid options.
- Ability to work independently with minimal supervision.