Job Description
We are currently seeking Urgent Hiring candidates for our Night Shift Customer Support team in Mesa, AZ. This is a Direct Hire opportunity for dedicated professionals looking for a stable career with excellent benefits and a competitive pay scale. Join our 24/7 operations and help us deliver top-tier service to our clients during peak hours.
Why Join Us?
- Competitive Pay: $22 - $28/hour based on experience.
- Full Benefits Package: Medical, Dental, and Vision.
- Direct Hire: No contracting agencies, direct employment.
- Night Shift Premium Bonuses.
Don't miss this chance to advance your career in a thriving market. Apply today!
Responsibilities
- Provide exceptional technical and product support to customers via phone and email during the night shift.
- Diagnose and troubleshoot customer issues efficiently to ensure high satisfaction rates.
- Maintain accurate records of customer interactions and case logs in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer support or a related field.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong verbal and written communication skills.
- Basic computer proficiency and troubleshooting skills.
- Ability to work independently with minimal supervision.