Job Description
Are you ready to make an impact on a 24/7 operation?
We are a leading technology and logistics firm in Omaha, NE, and we are currently urgently hiring for dedicated Night Shift Customer Support Specialists. We are looking for motivated individuals to join our elite team and ensure our clients receive top-tier service around the clock.
Join us for competitive pay, comprehensive health benefits, and a culture that values your contribution. This is a fantastic opportunity for those seeking stability and growth in a thriving US city.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries during evening shifts.
- Resolve technical issues and product questions with patience and professionalism.
- Log all customer interactions and service details accurately into the CRM database.
- Collaborate with the day shift team to ensure seamless continuity of service.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Adhere to all company policies, safety protocols, and quality standards.
Qualifications
- High school diploma or GED is required.
- Must be available to work nights, including weekends and holidays.
- Strong verbal and written communication skills in English.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Previous customer service or support experience is highly preferred.
- Ability to work independently and handle high-pressure situations calmly.