Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in New York City. As a rapidly growing tech company, we are looking for individuals who are passionate about problem-solving and delivering exceptional service. We are proud to offer a generous $1,500 Sign-On Bonus to all new hires!
In this role, you will serve as the voice of our brand, assisting clients with inquiries, troubleshooting technical issues, and ensuring a seamless user experience. This position offers the perfect blend of professional growth and flexibility.
Responsibilities
- Provide exceptional customer service via email, live chat, and phone support.
- Resolve complex customer issues and escalate critical concerns to senior management.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the product team to identify trends and suggest product improvements.
- Maintain a deep understanding of our products and services to answer FAQs effectively.
- Ensure compliance with company policies and quality standards during every interaction.
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Previous customer service or support experience is a plus but not mandatory.
- Strong written and verbal communication skills with a focus on empathy.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including weekends and holidays.
- Self-motivated with a proactive attitude towards learning new technologies.