Job Description
We are currently seeking motivated Entry Level Customer Service Associates to join our dynamic team in Columbus, Ohio. As a direct hire position, we are looking for long-term talent to help us deliver exceptional service to our clients. This is an urgent hire opportunity with immediate openings for qualified candidates.
Why Join Us?
- Direct Hire Opportunity: No temp-to-hire; we are looking for permanent team members.
- No Experience Required: We provide comprehensive training to get you up to speed.
- Competitive Pay: Earn a competitive salary with opportunities for advancement.
- Growth: Clear career path for high performers.
Take the next step in your career today by applying for this urgent entry-level role.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately.
- Collaborate with the sales and support teams to meet team goals and targets.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Identify opportunities to upsell products or services to existing clients.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Basic computer proficiency, including Microsoft Office Suite and CRM software.
- A valid driver’s license and reliable transportation are preferred.
- Must be available to work flexible hours, including evenings and weekends.