Job Description
Are You Ready for Urgent Hiring Opportunities with Daily Pay?
Horizon Workforce Solutions is currently seeking a Customer Service Representative for a direct hire position in Raleigh, NC. We are looking for driven individuals who want immediate access to their earnings through our daily pay program.
As a key member of our team, you will handle high-volume inquiries, resolve client issues efficiently, and provide top-tier support. This is a direct hire role with full benefits, meaning you are building a long-term career, not just a paycheck.
Why Join Us?
- Daily Pay Option: Get paid every day, not just once a month.
- Direct Hire: No contract, no temp-to-hire pressure—just a permanent position.
- Competitive Pay: Earn between $18.00 and $22.00/hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in Raleigh.
Responsibilities
- Manage incoming customer calls, emails, and live chats with professionalism and speed.
- Resolve complex account issues and escalations in a timely manner.
- Document all customer interactions accurately in the CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the internal support team to improve service protocols.
- Ensure all compliance and quality assurance standards are met.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in customer service or a related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and computer equipment.