Job Description
Are you ready to make an immediate impact in the heart of Texas? Austin Connect Solutions is urgently hiring a motivated Customer Success Specialist to join our high-performing team. We are looking for individuals who thrive in fast-paced environments and are eager to help our clients succeed.
Why join us? We offer a competitive salary, comprehensive health benefits, and a collaborative culture that values your growth. This is a fantastic opportunity to secure a stable position with a local leader in the industry.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with professionalism and speed.
- Diagnose complex customer issues and provide effective, immediate resolutions.
- Conduct onboarding calls to ensure new clients understand our platform and maximize their usage.
- Maintain detailed and accurate records of all customer interactions within our CRM system.
- Collaborate with the technical team to escalate critical bugs and feature requests.
- Proactively identify upsell opportunities to increase account retention and value.
Qualifications
- High school diploma or equivalent; Associate's degree in a related field is a plus.
- Minimum of 2 years of experience in customer support or technical assistance.
- Excellent verbal and written communication skills with a customer-first approach.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce or Zendesk experience preferred).
- Ability to work flexible hours, including weekends and evenings, as required.
- Strong problem-solving skills and the ability to remain calm under pressure.