Job Description
Start your career tomorrow with Urban Workforce Solutions! We're seeking motivated Entry-Level Customer Service Specialists in New York City. No experience required – we provide comprehensive training to launch your professional journey. Join our dynamic team where you'll develop valuable skills while supporting clients across diverse industries.
Why Join Us? • Competitive hourly pay + performance bonuses • Comprehensive paid training program • Clear career advancement path • Modern downtown Manhattan office • Collaborative team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account updates accurately
- Document interactions in CRM system with attention to detail
- Collaborate with team to resolve complex client issues
- Meet performance metrics for response time and satisfaction
- Continuously update product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and eagerness to learn new systems
- Ability to work flexible shifts including weekends
- Valid NY work authorization