Job Description
We are hiring immediately in Long Beach, CA! If you are looking for a stable job with a great team and immediate start, look no further. Pacific Coast Logistics is expanding and needs dedicated individuals to join our front-line support team.
Why Join Us?
- Immediate Start: Onboard within 48 hours of application.
- No Experience Needed: We provide comprehensive paid training.
- Competitive Pay: $18 - $22/hr + Performance Bonuses.
- Benefits: Health, Dental, and Vision insurance after 90 days.
We are looking for energetic individuals who want to grow their career in customer service. Don't wait—apply today and secure your future with us!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Update customer account information and maintain detailed records of interactions.
- Collaborate with the warehouse and sales teams to ensure timely order fulfillment.
- Identify opportunities to upsell products and services to existing clients.
- Adhere to all company policies and compliance standards during every interaction.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong verbal and written communication skills in English.
- Ability to multi-task in a fast-paced, dynamic environment.
- Previous experience in customer service, retail, or logistics is a plus but not mandatory.
- Reliable transportation and willingness to work flexible shifts, including weekends.