Job Description
Are you ready to start a rewarding career in Albuquerque, NM? Summit Support Solutions is currently seeking enthusiastic individuals to join our high-performing team as Customer Service Representatives.
We are an urgent hiring organization committed to helping you succeed. Whether you are entering the workforce for the first time or looking for a new opportunity, we provide comprehensive on-the-job training. No prior experience is necessary—just bring your positive attitude and willingness to learn.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Full-time employment with benefits
- Fast-track career advancement opportunities
- Supportive and inclusive work environment
Responsibilities:
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues efficiently while maintaining a professional tone.
- Accurately enter and update customer information into the CRM database.
- Assist customers with product information, billing questions, and account troubleshooting.
- Collaborate with team leads to meet daily performance and quality targets.
Qualifications:
- High School Diploma or GED required.
- Basic computer literacy and typing skills.
- Strong communication and active listening skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation to the Albuquerque office.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues efficiently while maintaining a professional tone.
- Accurately enter and update customer information into the CRM database.
- Assist customers with product information, billing questions, and account troubleshooting.
- Collaborate with team leads to meet daily performance and quality targets.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and typing skills.
- Strong communication and active listening skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation to the Albuquerque office.