Job Description
Immediate opportunity for Senior IT Support Specialist in Philadelphia! Join our dynamic team as we urgently expand our technical operations. This high-impact role requires immediate availability to resolve critical infrastructure challenges and support enterprise systems. If you thrive in fast-paced environments and possess advanced troubleshooting expertise, apply today to secure your position with a leading technology innovator.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/Linux environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud infrastructure (AWS/Azure) and virtualization systems
- Lead incident response for critical outages with SLA-driven resolution
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
Qualifications
- 5+ years in enterprise IT support with certifications (CompTIA Security+, AWS/Azure)
- Expertise in scripting (Python/PowerShell) for automation tasks
- Proven experience with network troubleshooting (TCP/IP, DNS, DHCP)
- Strong background in cybersecurity best practices and compliance frameworks
- Ability to work rotating on-call shifts and high-pressure situations
- Bachelor's degree in Computer Science or related field