Job Description
We are currently seeking a Tech-Savvy Support Specialist to join our high-energy team in Sacramento, CA. This is an urgent hire opportunity for candidates ready to start immediately. We are offering a generous $25,000 Sign-On Bonus to the right candidate to reward your speed and expertise.
If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to meet you. Our company is experiencing explosive growth and needs a dedicated professional to ensure our clients stay connected and productive.
Why Join Us?
- Immediate Start Dates: Don't wait for months—join us now.
- Sign-On Bonus: Get $25,000 added to your first paycheck.
- Modern Tech Stack: Work with the latest tools in the industry.
Responsibilities
- Provide level 2 technical support for hardware and software issues across the organization.
- Diagnose and troubleshoot network connectivity and server problems efficiently.
- Manage and maintain user accounts, permissions, and Active Directory security.
- Document all technical resolutions and maintain a knowledge base for the team.
- Collaborate with senior engineers to implement IT infrastructure improvements.
- Conduct onboarding training for new employees regarding IT policies and tools.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Proven experience in technical support or helpdesk environments (1-3 years preferred).
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with cloud services (AWS, Azure, or Google Cloud) is a plus.
- Excellent problem-solving skills and the ability to work under pressure.
- Valid driver's license and willingness to travel for on-site support.