Job Description
Join our award-winning tech team in San Antonio and accelerate your career with an exclusive $5,000 sign-on bonus! We're urgently hiring a full-time IT Support Specialist to deliver exceptional technical solutions to our growing client base. Enjoy competitive benefits, professional development opportunities, and a dynamic work environment in the heart of Texas.
Why Apply Today?
• Immediate start with flexible scheduling options
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Cutting-edge technology resources
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows and macOS environments
- Implement and maintain cybersecurity protocols to protect company assets
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and maintain knowledge base articles
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential risks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong problem-solving and customer service skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 25 lbs and work flexible hours including weekends