Job Description
Immediate Hiring Opportunity in Atlanta! Join our dynamic team as an Entry-Level Customer Service Specialist. No experience required – we provide comprehensive training! Perfect for recent graduates or career changers. Enjoy competitive pay, benefits, and growth opportunities in Georgia's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues using knowledge base resources
- Document interactions in CRM system with precision
- Collaborate with senior team members for complex cases
- Meet daily performance metrics for response times
- Participate in weekly product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and strong customer focus
- Willingness to learn new technologies
- Reliable internet access for remote training
- Must be authorized to work in the US