Job Description
Immediate Opening: No Experience Required! Join our dynamic team as an Entry-Level Customer Service Representative in the heart of New York City. We're urgently seeking motivated individuals to provide exceptional support to our growing client base. No prior experience needed - we provide comprehensive training!
Why Join Us? Competitive hourly pay, comprehensive benefits package, and career growth opportunities. Perfect for recent graduates or career changers looking to launch their professional journey.
Work Environment: Modern downtown Manhattan office with collaborative teams and flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, internet navigation)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown Manhattan
- Availability for flexible shifts (including weekends)