Job Description
We're seeking a dedicated Customer Support Specialist to join our Boston team immediately. This urgent opening requires someone who can start within 48 hours. Join our fast-paced environment where your problem-solving skills will directly impact customer satisfaction. Enjoy comprehensive benefits and competitive compensation.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and escalate complex problems to senior specialists
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed 85% customer satisfaction score targets
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year of customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Must pass background check within 24 hours of offer