Job Description
Immediate Opening - Start Your Career Today!
Oklahoma City Solutions Group is urgently seeking motivated Customer Service Representatives to join our dynamic team. If you're ready for an immediate start date and want to make an impact, this is your opportunity! We're offering competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
• Same-week onboarding available
• Performance-based bonuses
• Career advancement opportunities
• Modern downtown Oklahoma City office
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong problem-solving and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Excellent verbal and written communication skills
- Must pass background check and drug screening