Job Description
Join our dynamic team in Nashville with immediate hiring needs! We're seeking a passionate Customer Service Representative to deliver exceptional client experiences. This urgent opening offers competitive compensation, flexible scheduling, and rapid onboarding. Perfect for candidates ready to start immediately and make an impact in our growing organization.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives for enhanced service delivery
- Meet key performance metrics including CSAT and resolution rates
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask while maintaining attention to detail
- Strong problem-solving abilities with a customer-first mindset
- Available for immediate start and flexible schedule including weekends