Job Description
Immediate Hire Opportunity in Albuquerque! Albuquerque Tech Solutions is urgently seeking a motivated Customer Service Representative to join our dynamic team. This is your chance to start a rewarding career with a growing company offering competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this urgent opening – apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Assist with training new team members as needed
Qualifications
- Minimum 1 year customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset