Job Description
Immediate Opening: Join our dynamic team at Chicago Tech Solutions! We're urgently seeking a passionate Customer Service Representative to deliver exceptional client experiences. This is your chance to launch your career with a forward-thinking company offering rapid growth opportunities and competitive compensation. Apply today and start your new role within 48 hours!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (degree preferred)
- Experience in SaaS or tech industry a major plus