Job Description
Join a Team That Values Your Time!
We are currently seeking a dedicated Technical Support Specialist to join our dynamic team in Long Beach, CA. We understand the importance of financial stability, which is why we offer Weekly Pay and a generous $1,000 Sign-on Bonus for all new hires. Whether you are looking for a local opportunity or considering remote work serving clients in Virginia, we have the flexibility to fit your lifestyle.
As a Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless operations. We pride ourselves on our modern work environment and our commitment to employee growth. Don't miss this chance to advance your career in the IT sector with a company that rewards your hard work immediately.
Responsibilities
- Provide tier-1 and tier-2 technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all technical issues and resolutions in our CRM system accurately.
- Collaborate with the engineering team to escalate complex issues and suggest improvements.
- Maintain a high level of customer satisfaction by responding promptly and professionally.
- Assist in the deployment and configuration of new hardware and software for clients.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology preferred.
- Minimum of 1 year of experience in a technical support or help desk role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a remote team.
- Flexibility to work evenings or weekends as required by business needs.