Job Description
Accelerate Your Career with Immediate Opportunities!
Are you ready to join a forward-thinking team in Atlanta? Apex Digital Systems is currently seeking a dedicated Part-Time Technical Support Specialist to join our local workforce. We pride ourselves on delivering top-tier service to the Georgia community and are looking for individuals who are ready to hit the ground running. If you are seeking a flexible role with immediate start dates and a competitive pay structure, apply today.
Why Choose Apex Digital Systems?
- Immediate Start: Positions available to begin as early as tomorrow.
- Local Impact: Work directly within the Atlanta community.
- Flexible Hours: Part-time schedule designed for work-life balance.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including desktops, laptops, printers, and peripheral devices.
- Provide Technical Assistance: Deliver exceptional customer service by answering inquiries via phone, email, and in-person support.
- Network Support: Assist in maintaining a stable network environment and troubleshooting connectivity issues.
- System Maintenance: Perform routine software updates, patch management, and system backups.
- Inventory Management: Monitor and manage IT equipment inventory levels and assist in the procurement process.
- Documentation: Accurately log support tickets, resolutions, and user feedback in the CRM system.
Qualifications
- Experience: 1-2 years of experience in technical support, help desk, or IT assistance.
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Technical Skills: Strong knowledge of Microsoft Windows and Office Suite; familiarity with Mac OS is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot and resolve issues efficiently under pressure.
- Availability: Must be available to work a flexible part-time schedule, including occasional evenings or weekends if required.