Job Description
Join a Dynamic Team in the Heart of Music City!
We are currently seeking a Part-Time Technical Support Specialist to join our high-growth team in Nashville, TN. As a direct-hire position, this role offers the stability of permanent employment with the flexibility of part-time hours. You will be the first point of contact for our clients, ensuring they have the technical resources they need to succeed. If you are a tech-savvy problem solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Flexible Schedule: Perfect for work-life balance.
- Direct Hire: No contract agencies, just a long-term career path.
- Growth Opportunities: Pathways to full-time advancement.
Key Duties & Responsibilities:
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to internal staff and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of technical issues and resolutions in the CRM system.
- Assist in the setup and configuration of workstations and peripherals for new hires.
- Collaborate with the IT infrastructure team to escalate complex tickets.
- Conduct user training sessions on new software updates and security protocols.
Qualifications & Requirements:
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote or hybrid setting.
- Must be available to work 20-25 hours per week during business hours.
Don't miss this opportunity to advance your career in Nashville! Apply today to become part of the Nexus Tech Solutions family.