Job Description
Are you a problem solver looking for flexible opportunities in the heart of Philadelphia?
Apex Digital Solutions is currently seeking a dedicated Part-Time Technical Support Associate to join our growing team. We are a forward-thinking tech company committed to providing top-tier digital solutions to our clients. This role offers the perfect balance of technical challenges and work-life flexibility, ideal for students or professionals seeking supplemental income or a part-time career path.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evenings and weekends.
- Remote-First Culture: Work from the comfort of your home in Philadelphia or visit our downtown office.
- Growth Opportunities: Potential for full-time conversion and career advancement within the tech industry.
As a Technical Support Associate, you will be the first point of contact for our valued clients, ensuring they receive the technical assistance they need to succeed.
Responsibilities
- Provide tier-1 technical support via phone, email, and live chat for client inquiries.
- Diagnose and troubleshoot hardware and software issues with precision and empathy.
- Maintain accurate, up-to-date records of all support tickets and resolutions in our CRM.
- Escalate complex technical issues to senior engineers while providing interim solutions.
- Conduct basic training sessions for clients on using our proprietary software platforms.
- Stay updated on the latest industry trends and company product updates to provide informed assistance.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in a customer service or technical support role is highly preferred.
- Strong troubleshooting skills and a logical approach to problem-solving.
- Excellent verbal and written communication skills with a focus on customer service.
- Reliable high-speed internet connection and a dedicated workspace.
- Availability to work a minimum of 15-20 hours per week.