Job Description
Are you ready to start a rewarding career without the 9-to-5 grind?
Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Columbus, OH. We are looking for individuals who want to make an impact immediately.
As a vital member of our support team, you will provide top-tier service to our clients, ensuring technical issues are resolved efficiently and professionally.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Diagnose and troubleshoot common technical hardware and software issues.
- Document all customer interactions and solutions in our ticketing system.
- Collaborate with senior technicians to resolve complex escalated tickets.
- Stay updated on product knowledge and company policies.
- Maintain a high level of professionalism and empathy in every interaction.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible hours, including weekends or evenings.