Job Description
Immediate Hire Opportunity with Generous Sign-on Bonus! InnovateTech Solutions is urgently seeking a Tech Support Specialist to join our dynamic team in Oakland, CA. This role offers a competitive salary plus a $7,500 sign-on bonus for qualified candidates who start within 14 days. If you're ready to launch your career with a forward-thinking company, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all troubleshooting steps and maintain detailed ticket records
- Collaborate with cross-functional teams to escalate complex issues
- Train end-users on new systems and best practices
- Implement security protocols and maintain system integrity
Qualifications
- 2+ years of technical support experience in a fast-paced environment
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with ability to multitask under pressure
- Excellent written and verbal communication skills
- A+ or CompTIA Network+ certification preferred
- Ability to work flexible hours including weekends for urgent deployments