Job Description
Are you ready to take your customer service career to the next level?
Tampa Bay Digital Services is seeking a Part-Time Remote Customer Support Specialist to join our dynamic team. We value flexibility, excellence, and a customer-first mindset. If you are based in Tampa, FL, and looking for a role that offers work-life balance without compromising on professional growth, this is the perfect opportunity for you.
In this role, you will be the face of our brand, ensuring our clients receive top-tier assistance from the comfort of their homes.
Why Join Us?
- Flexible work schedule perfect for students or second earners.
- Comprehensive training provided.
- Opportunity for advancement within the company.
Responsibilities
- Resolve Customer Inquiries: Provide timely and accurate responses to customer tickets via email, chat, and phone.
- Issue Troubleshooting: Diagnose and resolve technical and non-technical issues efficiently.
- Documentation: Maintain detailed records of interactions and update our knowledge base.
- Feedback Collection: Gather customer feedback and relay it to the product team for continuous improvement.
- Process Improvement: Identify bottlenecks in the support process and suggest solutions.
Qualifications
- Experience: Previous customer support experience is preferred but not required.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency with CRM software and basic computer operations.
- Reliability: Ability to work flexible hours, including evenings and weekends.
- Location: Must reside within the Tampa, FL area or be willing to work remotely.