Job Description
Join our award-winning team in Colorado Springs! We're urgently hiring motivated individuals for direct-hire entry-level Customer Service roles. No experience required – just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and immediate benefits including health insurance and 401K matching. This is your golden ticket to launch a rewarding career in a thriving tech hub!
Why Choose Us?
- Direct hire (not contract) with full benefits from day one
- Paid training program with career growth opportunities
- Modern downtown office with flexible scheduling options
- Recognition programs for top performers
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical support issues efficiently
- Document all interactions using CRM software
- Collaborate with technical teams for complex problem-solving
- Maintain customer satisfaction metrics above 95%
- Participate in weekly product knowledge workshops
- Support team goals for first-call resolution rates
Qualifications
- No experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written and verbal)
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation and punctuality
- Must pass background check and drug screening