Job Description
Are you a detail-oriented professional looking for a flexible, part-time opportunity in San Antonio? Apex Tech Support Services is looking for a dedicated Customer Support Specialist to join our dynamic team immediately.
As a vital member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance. We pride ourselves on our collaborative culture and are ready to onboard the right talent today.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the sales and engineering teams to improve product usability.
- Provide feedback to management regarding common customer pain points.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite and CRM software.
- Ability to work a flexible schedule, including weekends and holidays.
- Valid driver’s license and reliable transportation (for occasional in-office meetings).