Job Description
Are you looking for a rewarding career opportunity with flexible hours in the heart of the Valley? Sunrise Digital Solutions is currently seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Mesa, AZ.
We pride ourselves on delivering exceptional service to our clients, and we are looking for individuals who share our passion for excellence. This is an excellent opportunity for students or professionals seeking work-life balance without sacrificing career growth.
As a member of our support team, you will be the face of our company, ensuring our customers receive the assistance they need to succeed.
Responsibilities
- Provide professional, friendly, and timely support to customers via phone, email, and live chat.
- Resolve complex product inquiries and troubleshoot technical issues with empathy and efficiency.
- Accurately document all customer interactions and feedback into our CRM system.
- Collaborate with the product and sales teams to identify common user trends and improve service offerings.
- Maintain a deep understanding of our products and services to provide accurate information.
- Handle escalations professionally to ensure high customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus but not required for the right candidate.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work flexible shifts, including evenings and weekends.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Reliable internet connection and a quiet home office space are required for remote support roles.