Job Description
Welcome to Triangle Tech Solutions, where innovation meets service excellence. We are currently seeking a dynamic and detail-oriented Part-Time Customer Support Associate to join our growing team in Raleigh, North Carolina. In this role, you will be the face of our brand, ensuring our clients receive top-tier assistance while enjoying a flexible work-life balance.
Our culture thrives on collaboration, continuous learning, and mutual respect. Whether you are a student looking to gain experience or a seasoned professional seeking a secondary income stream, we offer a supportive environment that values your contribution and professional growth.
Responsibilities
- Client Interaction: Handle incoming customer inquiries via phone, email, and live chat with patience and professionalism.
- Issue Resolution: Troubleshoot customer problems and provide accurate solutions or escalate complex issues to senior management.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Feedback Collection: Gather customer feedback regarding products and services to assist in product improvement.
- Administrative Support: Assist with data entry, scheduling, and other general office tasks as needed.
- Team Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service or call center experience is a plus but not mandatory.
- Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Communication: Excellent verbal and written communication skills in English.
- Technical: Ability to learn new software and internal systems quickly.
- Reliability: Must be punctual and able to commit to a consistent weekly schedule.