Job Description
Are you a dedicated professional seeking a flexible opportunity in the vibrant city of Baltimore? Horizon Data Systems is currently looking for a Part-Time Customer Success Specialist to join our dynamic team. If you thrive in a fast-paced environment and love helping people solve problems, we want to hear from you.
In this role, you will serve as the face of our brand, ensuring our clients receive the highest level of service. We value work-life balance and offer a competitive hourly rate for our part-time team members.
Why Join Us?
- Flexible working hours to fit your lifestyle.
- Competitive compensation package.
- Opportunity for growth within a reputable organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve complex customer issues by collaborating with cross-functional teams.
- Document all customer interactions and account updates accurately in our CRM system.
- Provide product training and resources to ensure client satisfaction and retention.
- Assist in the development and execution of customer feedback loops.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote/hybrid setting.