Job Description
Are you looking for a flexible opportunity in the heart of Houston?
We are hiring now for a dynamic Part-Time Customer Success Specialist to join our growing team at Houston Tech Solutions. In this role, you will be the face of our brand, ensuring our clients receive top-tier support and guidance.
At Houston Tech Solutions, we value flexibility, professionalism, and a proactive mindset. Whether you are a student looking to gain experience or a professional seeking a work-life balance, we offer a supportive environment where you can thrive.
Responsibilities
- Client Engagement: Manage daily communication with clients via phone, email, and chat to ensure satisfaction and retention.
- Issue Resolution: Troubleshoot customer inquiries and resolve technical or account-related issues efficiently.
- Documentation: Maintain accurate and up-to-date records of all client interactions and account status.
- Feedback Loop: Gather client feedback and relay it to the product and development teams to drive continuous improvement.
- Sales Support: Assist in identifying upsell opportunities and cross-selling relevant services to existing clients.
- Team Collaboration: Work closely with sales and engineering teams to ensure a seamless customer journey.
Qualifications
- Education: High school diploma or GED required; Associate's degree or Bachelor's degree in a related field is a plus.
- Experience: Previous customer service experience is preferred, but we are willing to train motivated candidates.
- Skills: Strong verbal and written communication skills; proficiency with CRM software and Microsoft Office Suite.
- Availability: Must be available to work a flexible schedule, including weekends and evenings.
- Attitude: A positive, solution-oriented mindset with a passion for helping others.