Job Description
Join our dynamic team in Fresno, CA and kickstart your career with a $1,000 sign-on bonus! We're seeking motivated Part-Time Customer Specialists to deliver exceptional service while enjoying flexible hours. This is your chance to grow professionally in a supportive environment with immediate opportunities.
As a key member of our client experience team, you'll be the first point of contact for community members, ensuring their needs are met with professionalism and efficiency. We provide comprehensive training and a pathway to advancement for high performers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues using our CRM system while maintaining detailed documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions accurately and maintain confidential client information
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to stay updated on service protocols
- Support community outreach initiatives during weekends as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal communication skills in English and Spanish
- Ability to multitask and prioritize competing deadlines
- Strong problem-solving skills with a solutions-oriented mindset
- Flexibility to work evenings and weekends (15-25 hours/week)
- Valid California driver's license (for occasional off-site duties)