Job Description
Are you looking for a rewarding part-time opportunity in the vibrant city of Raleigh? Apex Solutions is currently seeking dedicated Customer Service Representatives to join our growing team. We are offering a Generous Sign-On Bonus for candidates who meet our criteria and are ready to start immediately. If you are passionate about helping others and want to work in a dynamic environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex customer issues and provide accurate solutions to ensure high satisfaction.
- Process and verify customer orders, returns, and exchanges with precision.
- Maintain a deep understanding of company products, services, and policies.
- Update customer records and documentation in the CRM system accurately.
- Collaborate with the sales and support teams to improve overall service delivery.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of customer service experience preferred.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and keen attention to detail.
- Ability to work part-time hours with flexibility for evening shifts.