Job Description
Join our dynamic team at Express Solutions Inc. as we urgently seek a Part-Time Customer Service Specialist in Oklahoma City. This is a fantastic opportunity for individuals seeking flexible hours while making a significant impact. We offer competitive pay, comprehensive training, and a supportive work environment designed for growth. Apply now and become part of our award-winning customer experience team!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with professionalism
- Resolve customer issues efficiently using CRM systems and documentation protocols
- Process orders, returns, and service requests with 98% accuracy
- Collaborate with sales and support teams to ensure seamless customer experiences
- Update customer records and maintain detailed transaction logs
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed performance metrics including CSAT scores and resolution times
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Available to work flexible shifts including evenings/weekends
- Basic computer skills with ability to learn new technologies quickly
- Positive attitude with focus on customer satisfaction